Data Deletion Policy
Overview
Blue Pebble Group LLC ("Blue Pebble," "we," "our," or "us") is committed to protecting your privacy and providing you with control over your personal data. This Data Deletion Policy outlines your rights regarding the deletion of personal information we collect and how you can request the removal of your data from our systems.
Your Right to Data Deletion
Under various privacy laws, including the California Consumer Privacy Act (CCPA) and similar state regulations, you have the right to request that we delete your personal information, subject to certain exceptions.
We will delete your personal information when:
- You submit a verified deletion request
- The information is no longer necessary for the purposes for which it was collected
- You withdraw consent (where consent was the basis for processing)
- The information was unlawfully processed
- Deletion is required for compliance with legal obligations
What Data We May Retain
We may retain certain personal information when deletion would be inconsistent with our legal obligations or legitimate business needs, including:
- Legal and Regulatory Compliance: Records required by federal and state mortgage lending regulations, real estate transaction laws, and tax obligations
- Transaction Records: Documentation related to completed real estate transactions, loan applications, and mortgage services as required by law
- Security and Fraud Prevention: Information necessary to detect, prevent, or investigate security incidents or fraudulent activities
- Active Legal Matters: Data subject to litigation holds or other legal proceedings
- Internal Operations: Information necessary for completing transactions you have requested or maintaining ongoing business relationships
How to Request Data Deletion
To request deletion of your personal data, you may contact us through any of the following methods:
- Email: [email protected]
- Phone: (720) 722-4466
- Mail: Blue Pebble Group LLC, Attn: Privacy Officer, 2000 S. Colorado Blvd, Tower 1, Suite 2000, Denver, CO 80222
Information Required for Your Request
To process your deletion request efficiently and securely, please provide:
- Full name and any previous names used in dealings with Blue Pebble Group
- Email addresses associated with your Blue Pebble Group accounts or communications
- Phone numbers you've used to contact us
- Approximate dates of your interactions with us
- A clear statement that you want your personal data deleted
- Verification of your identity (we may request additional information to confirm your identity)
Verification Process
To protect your privacy and prevent unauthorized deletion requests, we must verify your identity before processing your request. We may ask for additional information or documentation to confirm you are the person whose data you're requesting to delete.
Response Timeline
- Acknowledgment: We will acknowledge receipt of your request within 10 business days
- Verification: Identity verification may take up to 15 business days
- Processing: Once verified, we will process your deletion request within 45 days, with a possible 45-day extension if needed
- Confirmation: We will notify you when your data has been deleted or explain why certain data must be retained
Third-Party Data
If we have shared your personal information with third-party service providers or business partners, we will notify them of your deletion request where feasible and legally required. However, we cannot guarantee deletion from third-party systems, and you may need to contact them directly.
Automated Decision-Making and AI Data
If you have interacted with our AI assistant "Avery" or other automated systems, your deletion request will include conversation logs and any personal information processed by these systems, subject to the same retention exceptions outlined above.
No Discrimination
We will not discriminate against you for exercising your right to request data deletion. We will not deny you services, charge different prices, or provide different levels of service quality because you requested data deletion.
Changes to This Policy
We may update this Data Deletion Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Information
If you have questions about this Data Deletion Policy or need assistance with a deletion request, please contact our Privacy Officer:
Blue Pebble Group LLC
Privacy Officer
Email: [email protected]
Phone: (720) 722-4466
This Data Deletion Policy is part of our comprehensive privacy framework. For information about how we collect and use personal data, please review our Privacy Policy.